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CUSTOMER FREQUENTLY ASKED QUESTIONS
(FAQ) Still under construction
This page contains answers to common questions handled by our support
staff, along with some tips and tricks that we have found useful and presented here as
questions.
- How do I connect my Palm to
my new laptop that hasn't got a serial port ?
- Can I get a DVD for my PII
300 Laptop ?
- Why doesn't my battery last
very long ?
How do I connect my Palm to my new laptop that hasn't got a serial port ?
Easy. All you have to do is purchase a USB
to Serial (DB9) converter. When you install the converter it fools the Palm
synchronisation software into thinking that the USB port is a serial port.
Can I get a DVD for my PII 300 Laptop ?
Yes. You can use a PCMCIA or USB connect external
DVD player on a Laptop with a PII 300 and above. You should have at least 64
Mb RAM, or more for better results.
Why doesn't my battery last very long ?
If it is a NiCad or NiMh battery it probably
has developed a memory effect. If you stil get ten or more minutes use out of
it, you may be able to revive it by having it deep-cycled. This takes about 3
days. After it is deep cycled you may get 1.5-2 hours use out of it again. It
depends on the degradation of the battery in the first place.
If it is a Li-Ion battery it may be near the
end of it's charge life. Typically a Li-Ion battery only has about 1000
re-charges before it expires. If you run your Laptop on the mains power
all the time you may ruin a perfectly good battery within 6 months. The reason
is that a charge cycle is used up whether you charge it from 5%, or 99%, to
it's full capacity. Each time you put on the mains it will charge, even only
1% of charging means a charge cycle is gone. It is best to run the laptop on
battery power until the charge alarm goes off and then put it on mains. You
can still use it while it is charging.
If your battery is totally gone then you can
get it repacked with new cells. This typically costs about 40% less than
getting a new battery from the manufacturer.
There are some exceptions to this, noticeably Toshiba Satellite batteries
which cost less than repacking them would.
Last modified: Thursday, 26 March 2009
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