Hi folks, just a note to say 'thanks' for the fantastic service I had in
resurrecting my dead laptop. To be able to Retrieve all my lost files and
then going the extra yard for those last few megabytes of precious data is
much appreciated.

Thanks - Paul J P. 20/03/09 (Admin - Another happy customer!)

What To Do for SERVICE if out of WARRANTY PERIOD or you have damaged the Laptop so Warranty does not apply:

Note: Warranty does not cover any Software Malfunction or Virus etc.

 

Short version - Get it in to us and pay $88 for first hours labour on booking in.

We will fix it in the first hour in most cases,

or quote parts needed to repair it so you know the total cost before going ahead,
then you pick it up and pay for the second hour and parts if required to do the job,

If you don't want parts to be used to repair the laptop because of any reason,
you just come in and pick it up with no more to pay.

 

Explanatory VERSION -


Personal Delivery
- Bring Laptop in to shop any time in Business Hrs. 9.30AM to 5.30PM Weekdays Mon-Fri
or Saturday 11.00AM to 1.00PM

We fill in relevant details on our computer to book your laptop into our Service Queue. You do not have to phone us to book it in prior to bringing it in.

We print two copies of our
"Service Repair Authority & Tax Invoice Form"
You Sign both copies and keep one as your pickup authority and Tax Invoice which must be brought in by whoever is to pick up the laptop and pay any balance for the repair.

You will be required to pay the Minimum $88 for the first hour of labour on booking in the laptop by any means except personal cheque.

We keep one copy with your Laptop for our Technician.

We advise 5 working days (typically 2/3 depending on workload) then spend time working on your laptop to determine the fault and repair it.

If we find that we are able to repair the laptop with out needing any parts and the cost will be less than 2 Hours work ($88+44+44=$176 or less ) we will do the repair while we have the laptop apart.

We will always Quote any parts for your approval before ordering or fitting to your laptop.

If the laptop needs parts to repair we phone you with the repair cost and you say to repair or not to repair it.

If you say repair it, we do so depending on parts availability. You can also source the parts required by your own means and supply to us for fitment.
We will call you when it is ready to pickup, so bring the "Service Repair Authority & Tax Invoice Form" in with you as this is your official copy for your records.

As you have already paid the Minimum $88 for the first hour labour on booking in the laptop, only the balance of Labour and Parts if any will need to be paid. Maximum labour (2hrs) will be at the cost of $88 Extra if it was required to fix the laptop.

If you say don't repair it because it is uneconomical to do it (e.g. new screen at $1000 for a 4 year old unit worth $500) or any other reason, we reassemble the laptop and you bring your "Service Repair Authority & Tax Invoice Form" in to pick it up with no more to pay.

 

If you are Delivering by POST/COURIER ONLY! 

- From our website here ENTER ALL DETAILS ON our "Service Repair Authority & Tax Invoice Form"
BEFORE you print it out, HAND SIGN the Disclaimer on Terms & CONDITIONS and enclose
in the parcel with the Laptop and EMAIL service@citynoteboookcentre.com.au.

When we receive the laptop it will go in the Service Queue which is usually 3-5 days.