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Definition
of terms:-
1 – SUPPORT:-
Problem
resolution of any type by the reseller, not in relation to the Notebook
Manufacturers Warranty.
eg. Virus problems, Software problems even if caused by you, (EXCEPT
Operating System Upgrades not supplied by C.N.C.) Hardware problems, in
fact anything that's not Warranty!!
2.
– WARRANTY:-
Any
problem with the Notebook that is caused by faulty hardware within a set
time period, (usually by definition “faulty in manufacture” or
similar) as detailed in the Warranty Information from your particular
Notebook Manufacturer. Must be returned to the Warranty providers
Authorised repairer by Owner.
Our normal SERVICE & REPAIR FEE structure here
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SAVE $200 EVERY TIME
YOU NEED SUPPORT!!
1 Year LAPTOP
SERVICE AGREEMENT usually sold at $199 is included on all new
Laptops.
City
Notebook Centre certifies that the purchaser of any of our range
of Laptop/Notebooks will receive 1 Year Support on
the purchased Notebook.
City
Notebook Centre (C.N.C.) Support covers any labour needed to resolve
actual operating problems with the specified Notebook including Software,
Hardware or Peripherals later purchased from C.N.C. We will also resolve
problems between the laptop and other items purchased elsewhere at our
discretion.
This support must be done at our workshop in our normal business hours by our
inhouse Tech. unless the
client is prepared to pay our normal on-your-site labour charges. We
will also endeavor to resolve issues by Phone, Fax or Email if
possible.
C.N.C.
Support allows a purchaser to visit our premises with the Notebook
purchased from us and request our Support Service of any
labour charges irrespective of time taken to repair or restore the
notebook to operating condition. C.N.C.
Support clients will be attended on a first in first out basis
in the interests of fair practice to all qualifying clients.
Normal
cost of this Priority Service to any other client who has not purchased
from C.N.C. is $110 Plus Labour charge of Min $99 so you get over $200
value every time!!.
Note
that any parts or software required to effectively restore or repair the
Notebook are not included, but will be charged for unless covered under
Warranty or provided by customer..
C.N.C.
Support does not include Operator Training on any aspect of the Software
Operating System, Application software, Notebook or peripherals included
or added after purchase.
Operator
Training is available if required for an additional time charge at our
standard rates.
Finding a good source for what you
need repaired, whether it's Faulty lcd screens or Hard drive repairs or
backup, you need to feel like you are receiving good attention. To this
goal of doing what requires to be done to meet your needs, we will
endeavour to advise you on the best way to proceed.
When we are doing the repairs in our workshop it is on concrete floors
with an epoxy paint
for a durable dust free finish. An
epoxy floor coating
gives an easily cleaned and maintained surface that is a better dust
free environment to work effectively in. Most decent workshops use
epoxy flooring for a
professional well maintained appearance.
Manufacturer
Warranty
(List
of Vendors details here)
Return
to Base (RTB) Manufacturer Warranty.
Any
Warranty faults will require the purchaser to return the Notebook to the
Manufacturers Authorised Repairer.
The
Client is welcome to return to City Notebook Centre for us to ascertain
if the problem is in fact a Warranty issue or a Support issue and if
warranty,
the
client is responsible to forward the Notebook to the authorised Vendor
Warranty
Repair Centre.
On-Site
Warranty
On-Site
Warranty conditions specify that the purchaser contact the Manufacturer
(e.g. Compaq ) to arrange pick-up from the purchaser direct or as per
the Vendor instructions.
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